Privacy policy

Last updated: March 3, 2026

Luxetime operates this store and website, including all related information, content, functionalities, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). Luxetime is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or when you communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

By "personal information" we mean information that identifies you or that can reasonably be associated with you or another person. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify or be reasonably associated with you.

We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact data, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit, debit and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart, wishlist or purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you include in communications with us, for example when you submit a customer service inquiry.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • Through our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • Through our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

  • Providing, personalizing and improving the Services. We use your personal information to provide you with the Services, including to execute our contract with you, process payments, process orders, remember preferences and items of interest, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges, enable the posting of reviews and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to better adapt and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, 

    investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activities, protect public safety and protect our services. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with others.

    • Communications with you. We use your personal information to provide you with customer support, respond to your communications, provide effective services and maintain a business relationship with you.
    • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement services or government agencies, to investigate or participate in civil subpoenas, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

    How We Disclose Personal Information

    In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

    • With Shopify, vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, processing and shipping).
    • With business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to offer personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy notices. Depending on where you live, you may have the right to tell us not to share your information for the purpose of showing you targeted ads and marketing based on your online activity across different merchants and websites.
    • When you instruct, request or otherwise consent to us disclosing certain information to third parties, such as to ship you products or when you use social media widgets or login integrations.
    • With our affiliates or otherwise within our group of companies.
    • In connection with a business transaction, such as a merger or insolvency, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

    Relationship with Shopify

    The Services are hosted by Shopify, which collects and processes your personal information related to your access and use of the Services in order to provide and optimize the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries different from your country of residence, in order to provide and optimize the Services. Additionally, to help protect, expand and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, which includes responding to your requests to exercise your rights in relation to the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please see Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

    Third-Party Websites and Links

    The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or used by third parties.

    The inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except to the extent disclosed in the Services.

    Children's Data

    The Services are not intended for use by minors, and we do not intentionally collect any personal information from minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.

    Security and Retention of Your Information

    Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate confidential or sensitive information to us.

    The period for which we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce other agreements and policies.

    Your Rights and Choices

    Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances and, in some cases, we may decline your request to the extent permitted by law.

    • Right of access/knowledge. You may have the right to request access to the personal information we hold about you.
    • Right of deletion. You may have the right to request the deletion of the personal information we hold about you.
    • Right of rectification. You may have the right to request the correction of the personal information we hold about you.
    • Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request the transfer of that information to third parties, in certain circumstances and with certain exceptions.
    • Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time using the unsubscribe option in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

    If you reside in the United Kingdom or the European Economic Area, and local law exceptions and limitations apply to you, you may exercise the following rights in addition to those listed above:

    • Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data for certain purposes.
    • Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawal of your consent will not affect the lawfulness of any processing based on consent given prior to withdrawal.

    You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and any inherent rights, including rights related to data processed by Shopify, you may visit https://privacy.shopify.com/en.

    We do not discriminate on the basis of your exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf in order to exercise your rights. Before accepting such a request from an agent, we will ask you to provide evidence that they are authorized by you to act on your behalf, and we may need to verify your identity directly.

    We will respond to your request in a timely manner, as required by applicable law.

    Complaints

    If you wish to make a complaint about how we handle your personal information, you may contact us using the contact details provided below. Depending on where you live, you may have the right to appeal the decision by contacting us using the contact details provided below or by lodging your complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities here.

    International Transfers

    Please note that we may transfer, store and process your personal information outside your country of residence.

    If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent agreement issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is made to a country that has been determined to offer an adequate level of protection.

    Changes to this Privacy Policy

    We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and display a notice as required by applicable law.

    Contact

    If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us, email us at luxurytimept@gmail.com or contact us at Rua Fernando Namora 318, São Domingos de Rana, PT-11, 2785-679, PT. For the purposes of applicable data protection laws, we are the data controllers of your personal information.